Client Success Manager
New
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StafiLegal Services
North Carolina, United States. Florida, United States. Texas, United States. Kansas City, Missouri, United States. Louisiana, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Data AnalysisOperations ManagementRelationship management
Requirements
- 8+ years of progressive leadership experience in Client Success, Operations, or Customer Experience.
- Proven track record of building, managing, and scaling high-performing client success teams.
- Strong understanding of law firm operations, legal services, or comparable professional services environments.
- Demonstrated ability to analyze performance data, identify trends and risks, and translate insights into strategic action.
- Executive-level communication and relationship-building skills, with the ability to influence senior internal and external stakeholders.
- Experience designing and implementing processes, systems, and teams from the ground up is highly preferred.
Responsibilities
- Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion.
- Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction.
- Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders.
- Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes.
- Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience.
- Build, lead, and mentor a high-performing Client Success organization, including managers and specialists.
- Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency.
- Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives.
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