Evergreen Enterprise Customer Success Manager
New
D
DozukiSoftware
Remote- USFull-TimeSenior
Salary$90,000 – $110,000 / year
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Job Details
- Experience
- 7+ years
- Required Skills
- SalesforceCustomer SuccessSaaSGoogle WorkspaceAccount ManagementRelationship managementCRM
Requirements
- Bachelor's degree in Business, Computer Science, Marketing, Communications, or a related field.
- 7+ years of experience in a customer success, account management, or related role within the software industry.
- Proven track record of managing and growing customer relationships.
- Experience leading and managing customer success teams.
- Strong understanding of SaaS (Software as a Service) business models and technology.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive approach to customer issues.
- Proficiency with CRM (salesforce) software and customer success tools.
- Proficiency in the Microsoft and Google Suite of products.
- Ability to travel 25-40%.
Responsibilities
- Build and maintain strong, long-lasting relationships with clients.
- Serve as the primary point of contact for customer inquiries, issues, and escalations.
- Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software.
- Develop and execute customer success plans tailored to individual client needs.
- Monitor customer health and proactively identify opportunities for growth and improvement.
- Create return on investment (ROI) analysis for customers.
- Gather customer feedback and relay it to the product development team to drive continuous improvement.
- Track and report on key customer success metrics, including customer satisfaction, retention, and product usage.
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