Enterprise Customer Success Manager
New
G
GravytyB2B SaaS / EdTech
United StatesFull-TimeMiddle
Salary80,000 - 100,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisCustomer SuccessCRM
Requirements
- 3+ years of B2B SaaS Customer Success experience.
- Experience with executive stakeholder engagement.
- Proficiency with digital engagement platforms, including email marketing tools, CRM, and CS software (e.g., Gainsight).
- Experience using customer segmentation, data analysis, and playbooks to drive decisions.
- Strong relationship-building, communication, and negotiation skills.
- Strategic thinking and planning abilities.
- Ability to juggle multiple priorities while maintaining a strong customer focus.
- Collaborative spirit with a bias toward action, efficiency, and continuous improvement.
- Preferred: EdTech or Higher Education experience.
- Preferred: Experience working within AI platforms, dashboards, and reporting.
Responsibilities
- Own a portfolio of high-value enterprise accounts.
- Deliver QBRs, success plans, and strategic check-ins.
- Identify risks, expansion opportunities, and champions.
- Collaborate cross-functionally to solve customer issues.
- Monitor health scores and engagement metrics.
- Guide customers through adoption and business reviews.
- Document success plans and account activity.
- Execute renewal and expansion opportunities.
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