Customer Success Manager - Mid Market
New
K
KarbonAccounting Software
Physically based in the US/CanadaFull-TimeMiddle
Salary75,000 - 85,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementPresentation skillsCustomer SuccessRelationship buildingAccount Management
Requirements
- Physically based in the US or Canada.
- Willingness to travel approximately 5-10% of the time to customer offices.
- Experience in a B2B SaaS enablement role (e.g., Success, Services, Consulting, Training, Account Management).
- Track record of success in managing client portfolios.
- Strategic mindset with the ability to carry a target.
- Excellent communication and presentation skills.
- Strong relationship-building and project management skills.
- Subject matter expertise in the accountancy software market is preferred.
Responsibilities
- Create and own a quarterly success strategy for your customer portfolio to identify churn risks and maximize revenue.
- Build strong relationships with customers to understand challenges and drive value.
- Manage upcoming customer renewals.
- Promote, demo, and relay information about upcoming product features to customers.
- Monitor customer health and usage metrics to work proactively.
- Advocate for customers internally and provide insights to Product, Sales, and Support teams.
View Full Description & ApplyYou'll be redirected to the employer's site
