Customer Success Manager, DFR Mid-Market Northeast
New
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SkydioUnmanned Aircraft Systems
US RemoteFull-TimeMiddle
Salary$120,000 - $160,000
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Job Details
- Required Skills
- Project ManagementCustomer Success
Requirements
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
- Ability to travel 25+% of the time
- Ability to obtain Part 107 certificate
- Proven track record of implementing new technology and agile development
- Proven track record of interfacing with technical teams to deliver on customer schedules
- Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
- Excellent communication skills, both written and verbal
- Strong focus on project management tools and concepts
- Experience working in a digital customer success motion and delivering excellent service from a remote position
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment
Responsibilities
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with our mid-market enterprise customers
- Develop healthy customer relationships through proactive support and cadence based follow ups
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
- Advocate for mid-market customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure existing customers are getting value
- Manage accounts driving adoption to ensure expansions and renewals
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