Proposal Customer Success Manager, Mid-Market (GovCon)
New
P
Procurement SciencesGovCon SaaS
Remote (DC, Virginia, Maryland area preferred)Full-TimeMiddle
Salary$80K - $120K; $80K – $120K • Offers Equity
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Job Details
- Experience
- 5+ years in GovCon business development; 2+ years in a customer-facing role
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSGenerative AI
Requirements
- 5+ years in GovCon business development roles such as Proposal Manager, Proposal Writer, Capture Manager, BD Analyst, or Solutions Architect.
- 2+ years in a customer-facing role such as customer success, implementation, training, or client-facing consulting.
- Ability to hold substantive, candid conversations with Directors or VPs.
- Strong analytical skills to interpret usage data and identify account trends.
- Excellent written communication skills.
- Bachelor's degree in Business, Communications, or a related field.
- Proficiency or familiarity with Salesforce, Metabase, Gong, Intercom, Planhat, Claude, Jira, Slack, and Google Workspace.
Responsibilities
- Build and execute value realization plans for accounts tied to pursuit and win goals.
- Deliver quarterly business reviews connecting platform usage to organizational outcomes.
- Train new users and teams on the platform.
- Monitor account health scores and identify risks or expansion opportunities.
- Partner with Account Managers on shared account plans and renewal strategies.
- Translate customer feedback into actionable product inputs for the engineering team.
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