Customer Success Manager, Mid-Market
New
C
ColorDigital Health, Benefits
Across all 50 statesFull-TimeMiddle
Salary$92,000-125,000/year
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Job Details
- Experience
- Minimum 3 years of experience as a client/customer success manager
- Required Skills
- Project ManagementData AnalysisPresentation skillsCustomer SuccessAccount ManagementRelationship management
Requirements
- Minimum 3 years of experience as a client/customer success manager, ideally at a benefits tech company.
- Deep understanding of employee benefits and digital health space.
- Demonstrated success at a high-growth or start-up organization.
- Proven ability to manage a flexible and fluctuating client load at scale.
- Comfort using AI tools and technology to work efficiently.
- Experience serving HR/Total Rewards leaders, executives, and benefits consultants.
- Experience identifying growth opportunities and securing upsells across a book of business.
- Excellent messaging, positioning, and presentation skills.
- Strong analytical skills to interpret data and drive actionable insights.
- Excellent organizational, negotiation, collaboration, and listening skills.
Responsibilities
- Lead a large book of mid-market clients and serve as the face of Color for all client-related needs.
- Onboard new clients, ensuring strong member discovery and a successful launch plan at scale.
- Develop customized, scaled service and strategic plans for each client based on their needs and goals.
- Drive successful enrollment and engagement of a client's population through marketing campaigns and strategic support.
- Maintain high client NPS and renewal rates while identifying and closing expansion and upsell opportunities.
- Build and maintain strong, multi-threaded relationships with key stakeholders, benefits leaders, and consultants.
- Monitor client engagement and performance metrics, conducting regular business reviews to evaluate progress.
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