Manager of Customer Success - Mid Market
New
A
AshbySaaS
Remote - USFull-TimeManager
Salary$150,000 – $189,250
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Job Details
- Required Skills
- Data AnalysisSaaS
Requirements
- Experience leading and developing Customer Success Managers in a SaaS environment supporting a complex product
- Deep experience driving adoption, retention, and long-term value realization
- Ability to implement and improve team processes with a structured, operational approach
- Experience building systems and playbooks that enable team consistency
- Comfort partnering with Implementation, Sales, Product, and Support teams
- Problem-solving mindset focused on pragmatic, scalable solutions
- Proficiency in using data and metrics to inform decisions and identify trends
- Strong understanding of B2B customer needs
- Comprehensive knowledge of the customer lifecycle and cross-functional handoffs
- Experience working in a growing SaaS business
Responsibilities
- Lead and coach a team of CSMs who partner with customers across adoption, optimization, and ongoing success
- Uplevel team performance through 1:1 coaching, skill development, and strong operational rigor
- Drive scalable approaches to customer success, helping the team translate what’s working into repeatable best practices across a large portfolio
- Partner closely with Implementation, Support, and cross-functional teams to ensure a seamless customer experience across the lifecycle
- Be a key voice in evolving how we deliver consistent, high-quality experiences at scale
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