Customer Success Manager - Strategic Support
New
L
LobSaaS, Marketing Technology
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WAFull-TimeMiddle
Salary$80,000.00 - $87,500.00 + Variable: $10,000.00 - $15,000.00
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Job Details
- Experience
- 3-5 years
- Required Skills
- Project ManagementData AnalysisSalesforceNegotiationPresentation skillsCustomer SuccessSaaS
Requirements
- Minimum 3-5 years of enterprise SaaS customer success experience.
- Comfortable discussing API workflows, integrations, and technical platform data.
- Skilled at bridging the gap between technical teams and business stakeholders.
- Ability to influence C-level and executive stakeholders.
- Proven track record implementing programmatic solutions and automation.
- Experience with lifecycle marketing and driving product adoption.
- Strong numeracy, problem-solving, and presentation skills.
- Familiarity with Salesforce.
- Ability to successfully iterate programs to achieve goals.
Responsibilities
- Partner with Strategic Account Managers to manage account health, drive product adoption, and deliver executive-level business reviews.
- Collaborate cross-functionally with Revenue, Product, Engineering, and Finance teams to mitigate churn and identify expansion opportunities.
- Support post-sales activities through project management, prioritization, and building customer rapport.
- Develop and execute programs to enable customer experimentation, testing, and engagement.
- Translate business needs into personalized consultations and advocate for the voice of the customer.
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