OpenEd

OpenEd helps families create personalized, tuition-free, at-home K-12 learning experiences across multiple states.

11-50 employees
Education
Private Company

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions34

We're currently accepting applications from those living in: ARAZCO+28 more locationsFull-TimeEducation TechnologyPosted
  • Diagnose individual agent performance and build development plans.
  • Take ownership of quality assurance, including ticket and call audits and coaching sessions.
  • Ensure steady daily coverage across chat, phone, and email channels.
  • Serve as the escalation point for complex family situations.
  • Maintain the support knowledge base in Notion with current articles, runbooks, and SOPs.
  • Run root cause analysis on contact drivers and triage product issues in Linear.
Data AnalysisTeam managementCRM+4 more
Showing 1 of 34 positions

About OpenEd

OpenEd empowers families to craft personalized, tuition-free, K-12 home learning experiences across multiple states. You join a mission to give every student customized, world-class education. They serve over 100,000 students and constantly innovate their offerings. They envision education freed from geographical limits and rigid models.

How We Work

OpenEd operates as a fully remote workforce, prioritizing work-life balance through autonomous work hours. Their intentional culture is built on core values, not just words. This approach has led to an impressive eNPS of 76, placing them in the top 0.1% of technology companies. They believe in acting over theorizing and embracing feedback.

  • Customer First: Obsessed with delivering value; they fight tirelessly for learners and families.
  • Hard Choices, Easy Life: Face challenges directly, swiftly, and transparently.
  • I Did > We Should: Action over theory; bring experiments, not just opinions.
  • Learn Out Loud: Share your growth openly; feedback is a gift, ego is the enemy.
  • Prioritize Ruthlessly: Excellence in critical areas over mediocrity everywhere.
  • Fast AND World Class: Speed doesn’t compromise quality.
  • Strong Opinions, Weakly Held: Advocate passionately, adjust readily.
  • Make Others Famous: Elevate your colleagues, partners, and community.

Engineering at OpenEd

As a GTM Reporting Analyst, you will solve the challenge of transforming business questions into actionable insights. You will build and maintain trusted, self-serve dashboards using Metabase. You write clean, well-documented SQL against Snowflake to extract and validate data. This role is about making the right data visible to the right people at the right time. You go beyond charts, interpreting findings to drive informed decisions across marketing, customer success, and support.

Why Join Us

  • Impact over 100,000 students by empowering personalized K-12 learning.
  • Shape the future of education with a mission-driven, rapidly growing team.
  • Thrive in a fully remote environment with flexible work hours and strong autonomy.
  • Collaborate in a culture where action, feedback, and customer focus are core values.
  • Contribute to a company with an eNPS in the top 0.1% of technology companies.

Benefits & Perks

  • Competitive salary and 401k plan with company matching opportunities.
  • Comprehensive health insurance package: medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
  • Generous paid time off policy to recharge and pursue personal interests.
  • Supportive and collaborative team environment where your contributions are valued.
  • Monthly tech subsidy provided for both full-time and part-time benefit-eligible employees.

Tech Stack

mxwidgetsserver

Similar Companies