Customer Success Manager, Mid-Market Accounts
New
M
MotusMobile workforce solutions
United States or Ontario, CanadaFull-TimeMiddle
Salary$75,000 - $85,000
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft OfficeCustomer SuccessSaaSAccount Management
Requirements
- 2+ years of experience in a customer success role.
- Experience managing a book of business exceeding $2M in annual revenue.
- Strong proficiency in MS Office and Salesforce.com.
- Ability to present effectively to diverse audiences, from administrators to VPs.
- Strong organizational, multi-tasking, and prioritization skills.
- Consultative mindset with the ability to articulate technical concepts and derive cross-functional solutions.
- High degree of emotional intelligence and empathy.
- Experience working with cross-functional teams like Sales, Product, and Operations.
- Prior experience in a SaaS environment is preferred.
- GainSight experience is a plus.
Responsibilities
- Serve as the primary point of contact for assigned Mid-Market customer accounts.
- Develop and execute strategic plans for the customer journey, retention, and expansion.
- Build and maintain relationships with key stakeholders through regular check-ins.
- Advocate for customer needs by capturing feedback and collaborating with Product and Engineering teams.
- Provide customer coaching and education to drive product adoption and value.
- Identify upsell opportunities and support sales processes.
- Analyze program parameters to identify process improvements and potential system enhancements.
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