- Serve as the primary point of contact for assigned Enterprise customer accounts.
- Create and execute strategic plans for each account’s customer journey and retention, partnering with Account Management and CS Leadership as appropriate.
- Build relationships with customer administrators and conduct regular check-ins to assess end-user adoption, customer satisfaction, and program success.
- Capture customer feedback and report requests to Product and Engineering.
- Provide education and coaching to drive product adoption and enhance product value.
- Resolve customer inquiries and issues by engaging appropriate internal teams, including Product, Ops, and Support.
- Understand customer goals and success measures, and establish plans to meet agreed-upon goals.
- Identify process improvements, bugs, and potential system enhancements, and develop customer advocates for references, case studies, webinars, and events.
- Identify upsell opportunities for Motus Sales Representatives and Enterprise Account Managers.
- Share standard methodologies with team members and travel up to 20% for customer visits.
SalesforcePresentation skillsMS Office+4 more