- Serve as the primary point of contact for assigned Mid-Market customer accounts.
- Develop and execute strategic plans for the customer journey, retention, and expansion.
- Build and maintain relationships with key stakeholders through regular check-ins.
- Advocate for customer needs by capturing feedback and collaborating with Product and Engineering teams.
- Provide customer coaching and education to drive product adoption and value.
- Identify upsell opportunities and support sales processes.
- Analyze program parameters to identify process improvements and potential system enhancements.
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