Customer Success Manager
New
R
RethinkFirstBehavioral Health SaaS
Remote opportunities are only available to candidates who reside in the following states: AL, AZ, CT, FL, GA, IL, IN, KY, LA, MA, MD, MI, MO, NC, NH, NJ, NV, OH, PA, TX, VA, WA, WIFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceMicrosoft ExcelCustomer SuccessSaaSAccount Management
Requirements
- Bachelor's degree in psychology, education, or a related field.
- Must be comfortable working with technology.
- Fluent in Microsoft Office suite (Excel, Word, PowerPoint).
- Experience with ABA, special education, or autism is highly preferred.
- Experience working with a SaaS company is highly preferred.
- Prior experience as an ABA tutor or therapist is ideal.
- Experience using Salesforce.com is desirable.
- Proven track record of exceeding quota or showing significant year-over-year growth.
- Ability to effectively prioritize, organize, and perform concurrent tasks.
- Ability to travel to approximately six regional conferences per year.
Responsibilities
- Meet and proactively drive to exceed quarterly and annual revenue targets.
- Identify and close account growth, upsell, and cross-sell opportunities within an existing customer base.
- Oversee account metrics to anticipate customer issues and serve as a customer advocate internally.
- Collaborate with the product team to identify future product development priorities.
- Manage customer satisfaction surveys and responses.
- Enter and maintain accurate data in Salesforce and conduct online meetings using GoToMeeting.
- Represent the company at approximately six regional conferences per year.
View Full Description & ApplyYou'll be redirected to the employer's site
