Customer Success Manager, Commercial East
New
V
VantaSaaS, Security, Compliance
Remote U.S.Full-TimeMiddle
Salary$138K - $162K
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Job Details
- Experience
- 5+ years
- Required Skills
- ComplianceCustomer SuccessSaaSHIPAAAccount ManagementRisk Management
Requirements
- 5+ years of experience in Customer Success at a SaaS company.
- Extensive experience with high-end exposure to C-level executives.
- Proven ability to build strong trusted relationships.
- Proficiency in managing accounts via QBRs, health checks, and executive summaries.
- Ability to be nimble and agile in an environment with shifting priorities.
- Technical competency to understand software and build relationships with technical customers.
- Strong critical thinking ability and clear, thoughtful communication skills.
- Proven track record of long-term customer retention and meeting targets.
- Stellar problem-solving abilities.
- Curiosity and willingness to learn, including responsible use of AI tools.
- Security or compliance industry experience preferred.
Responsibilities
- Lead all post-sales activities for Vanta’s mid-market customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.
- Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
- Act as the voice of the customer within Vanta.
- Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
- Become a product expert on Vanta and how our platform can be used to improve security posture.
- Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance.
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- Influence Vanta’s strategy and product priorities to drive adoption and retention.
- Work cross-functionally to resolve customer business issues and work toward mutual goals.
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