Sr. Customer Success Manager
New
A
AxonSafety and justice
Remote from Utah, Montana or NevadaFull-TimeSenior
Salary86,250 - 138,000 USD per year
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Job Details
- Experience
- 3-5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers
- Required Skills
- Project ManagementData AnalysisCustomer SuccessProcess improvement
Requirements
- Bachelor's degree or equivalent work experience.
- 3-5+ years in a customer-facing role.
- 2+ years of experience working with enterprise-level customers.
- Strong project management skills with a proven system for tracking requests and strategic plans.
- Proven track record of leading process improvements within large organizations.
- Experience tracking product adoption and customer engagement using data-analysis tools.
- Exceptional organizational, presentation, and verbal/written communication skills.
- Demonstrated ability to excel in high-stress situations and manage change.
- Ability to travel up to 30% of the time.
Responsibilities
- Engage with customers through regular calls, business reviews, and daily needs.
- Monitor and manage adoption metrics to ensure customers utilize the full platform.
- Create success plans and document progress toward established goals.
- Manage escalations and align internal teams to resolve critical issues.
- Communicate major milestones and updates to senior leadership.
- Work with marketing and training teams to conduct webinars and calls.
- Develop product expertise to ensure proper implementation in customer environments.
- Share industry best practices to meet specific customer needs.
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