Federal Customer Success Manager
New
S
SonatypeSoftware Security
US - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4-6 years
- Required Skills
- CI/CDDevOpsStakeholder managementCustomer SuccessGenerative AI
Requirements
- 4-6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, or Support Engineering.
- Direct experience supporting US government customers.
- Experience working with civilian agencies, DoD, or the Intelligence Community.
- Technical aptitude in DevOps, CI/CD, artifact management, and OSS governance/security.
- Ability to navigate complex stakeholder environments including government employees, contractors, and systems integrators.
- Strong communication skills to educate, influence, and lead tactical and strategic conversations.
- Demonstrated ability to manage multiple priorities with disciplined execution.
- Strong GenAI fluency and habitual use of AI tools for professional execution.
- US citizenship required.
Responsibilities
- Lead structured customer motions to accelerate onboarding, adoption, and time-to-value.
- Translate Sonatype capabilities into clear, measurable customer outcomes.
- Maintain a clear view of customer health, proactively identifying and mitigating risk signals.
- Operate in a scaled engagement model prioritized by telemetry, usage signals, and lifecycle milestones.
- Partner with Sales, Support, and Engineering to orchestrate expertise and surface expansion opportunities.
- Utilize GenAI tools to improve the quality, clarity, and strategic rigor of analysis, planning, and communication.
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