Federal Customer Success Manager
New
J
JobgetherCybersecurity / Software
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4–6 years
- Required Skills
- Data AnalysisCI/CDDevOpsCustomer SuccessGenerative AI
Requirements
- U.S. civilian status.
- 4–6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, or Support Engineering supporting U.S. government customers.
- Experience working with civilian agencies, Department of Defense, or Intelligence Community customers.
- Ability to navigate complex stakeholder environments involving government employees, contractors, and systems integrators.
- Technical aptitude in modern software development environments, including DevOps, CI/CD, and artifact management.
- Expertise in open-source software governance or security.
- Strong communication skills with the ability to influence and lead tactical and strategic conversations.
- Demonstrated ability to manage a portfolio in a fast-paced environment.
- Strong ownership, initiative, and independent problem-solving skills.
- Experience operating in FedRAMP or air-gapped environments is preferred.
- Experience with State, Local, and Education (SLED) customers is a plus.
- Knowledge of software supply chain management is advantageous.
- GenAI fluency and experience using AI tools for professional productivity is preferred.
Responsibilities
- Lead structured customer success motions that accelerate onboarding, adoption, time-to-value, and measurable business outcomes.
- Help federal customers connect solution capabilities to their strategic objectives and success criteria.
- Monitor customer health, product usage, and lifecycle milestones to identify risks and coordinate mitigation plans.
- Develop repeatable engagement approaches to ensure consistent experiences across a broad customer portfolio.
- Maintain clear documentation of customer insights, actions, and outcomes.
- Partner with Sales, Engineering, and Product teams to bring relevant expertise into engagements.
- Serve as the voice of the customer by identifying feedback, adoption barriers, and improvement opportunities.
- Support renewal and expansion by demonstrating value and identifying customer champions.
- Use GenAI tools to improve success planning, analysis, and execution while following responsible AI practices.
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