- Own the relationship for a Mid-Market portfolio of roughly 125 accounts, post-sale through every renewal.
- Track account health and gather feedback from camp leaders to inform internal product development.
- Spot risk before it becomes a churn conversation and execute the playbooks that mitigate sentiment dips and adoption drops.
- Run business reviews and check-ins with camp leaders to connect software features to program goals.
- Represent account needs in cross-functional conversations and advocate for product or process changes using data.
- Handle account changes, including add-ons, new products, and renewals.
- Share insights with the SMB team to inform scaled service motions.
- Help execute success campaigns including product adoption and sentiment outreach.
- Support Product Marketing with launch goals for Mid-Market accounts.
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