Customer Success Manager - Mid Market
New
C
CampminderSoftware, Summer Camps
Work 100% remotely within the United StatesFull-TimeMiddle
Salary$65,000-$100,000 plus participation in our Annual Bonus Program with eligibility for $3,000 bonus
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Job Details
- Required Skills
- Artificial IntelligenceData AnalysisCustomer SuccessAccount Management
Requirements
- Ability to build and execute independent plans for complex, messy account situations.
- Proficiency in conducting effective business reviews that align features with client objectives.
- Strong portfolio management skills to prioritize tasks across approximately 125 accounts.
- Data literacy to analyze account health, including usage, sentiment, and support history.
- Ability to translate individual account needs into broader product or process recommendations.
- Demonstrated ability to mentor and assist other Customer Success Managers with account challenges.
- Comfort and experience leveraging AI tools to work efficiently.
- Very reliable, high-speed internet connection for remote work.
Responsibilities
- Own the relationship for a Mid-Market portfolio of roughly 125 accounts, post-sale through every renewal.
- Track account health and gather feedback from camp leaders to inform internal product development.
- Spot risk before it becomes a churn conversation and execute the playbooks that mitigate sentiment dips and adoption drops.
- Run business reviews and check-ins with camp leaders to connect software features to program goals.
- Represent account needs in cross-functional conversations and advocate for product or process changes using data.
- Handle account changes, including add-ons, new products, and renewals.
- Share insights with the SMB team to inform scaled service motions.
- Help execute success campaigns including product adoption and sentiment outreach.
- Support Product Marketing with launch goals for Mid-Market accounts.
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