Customer Success Manager
New
X
XsollaVideo Game Commerce
Remote USAFull-TimeMiddle
Salary75,000 - 90,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- SalesforceAnalytical SkillsCustomer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- 3–5 years of experience in customer success, account management, or client services.
- Experience working in a SaaS or technology-driven environment preferred.
- Proven ability to manage customer relationships and deliver measurable results in retention and satisfaction.
- Strong communication, interpersonal, and presentation skills.
- Analytical mindset with experience using customer success metrics.
- Proficiency with CRM and customer success software (e.g., Salesforce, Gainsight, HubSpot, ChurnZero).
- Excellent problem-solving skills and ability to anticipate client needs.
- Strong organizational skills to manage multiple clients and priorities.
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred.
Responsibilities
- Serve as a trusted, consultative partner to clients post-sale to ensure they achieve measurable value.
- Maintain a deep understanding of clients’ industries and business objectives.
- Assist in client onboarding, product implementation, and training.
- Proactively engage with clients to identify potential issues and provide solutions.
- Collaborate with sales, marketing, product, and technical teams to align on client goals.
- Track key success metrics including engagement, adoption, renewals, and churn.
- Identify opportunities for client growth, including up-sell and cross-sell potential.
- Conduct regular business reviews to evaluate performance and gather feedback.
- Develop and maintain documentation for client accounts.
- Act as a client advocate to improve product features and services.
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