Project Manager, Customer Success
New
J
JacobianHealthcare IT
This role is open to fully remote candidates based anywhere in the US and CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of project management experience
- Required Skills
- Project ManagementMS OfficeChange ManagementSaaS
Requirements
- 2+ years of project management experience delivering enterprise software or healthcare IT implementations.
- Experience in radiology, imaging, or broader healthcare IT environments strongly preferred.
- Proven ability to manage multiple concurrent projects and coordinate cross-functional stakeholders.
- Strong written and verbal communication skills with experience leading customer-facing status calls.
- Ability to produce clear, well-structured project documentation such as status reports, decision logs, and meeting notes.
- Demonstrated leadership presence with the ability to manage escalations and drive alignment across teams.
- Familiarity with system integrations, specifically HL7, and SaaS delivery models.
- Bachelor's degree or equivalent experience.
- Strong competence with MS Office and project management tools.
- Willingness to travel up to 35% of the time.
Responsibilities
- Own end-to-end delivery of Fluency for Imaging implementation projects, managing project plans, timelines, milestones, scope, and budget from kickoff through go-live.
- Coordinate cross-functional delivery resources, including application analysts, interface architects, and adoption specialists, to manage technical integrations, configuration, workflow design, and testing.
- Serve as the primary point of contact for customers, leading project communications, status calls, and meeting minutes.
- Track and report on implementation metrics, work requests, and change orders within the internal project management system.
- Partner with Customer Success and Support teams to ensure smooth transition from implementation to ongoing business-as-usual ownership.
- Support customer adoption of new features and releases through briefings, upgrade planning, and change management.
- Proactively identify and manage project risks, issues, and scope changes to ensure projects stay on schedule and budget.
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