Service & Support Engineer
New
J
JobgetherAdditive manufacturing
Based in the United StatesFull-TimeMiddle
Salary85,000 - 95,000 USD per year
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Job Details
- Experience
- Up to 2 years
- Required Skills
- Microsoft ExcelTroubleshooting
Requirements
- Associate degree or technical college qualification in mechanical, electrical, automation engineering, or related field.
- Up to 2 years of relevant field service experience in additive manufacturing, CNC machining, or comparable industrial environments.
- Solid understanding of mechanical, electrical, electronic, and engineering principles.
- Strong troubleshooting and diagnostic capabilities for complex technical systems.
- Ability to read and interpret electrical, pneumatic, and hydraulic schematics and mechanical drawings.
- Hands-on experience assembling or servicing mid-sized capital equipment like CNC, robotics, or extrusion equipment.
- Experience working with both low- and high-voltage electrical equipment and measurement instruments.
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
- Valid driver's license.
- Willingness to undertake extensive domestic travel (75% to 90%).
Responsibilities
- Support customers with site preparation and ensure locations are ready for equipment installation.
- Install, commission, and support new additive manufacturing machines and associated ancillary equipment at customer sites.
- Deliver customer training covering equipment safety, operation, maintenance, and best practices.
- Perform scheduled preventive maintenance activities and complete recommended repairs.
- Diagnose electrical and mechanical faults, troubleshoot equipment failures, and implement solutions.
- Read and interpret electrical, pneumatic, hydraulic, and mechanical documentation.
- Coordinate spare parts, tools, and resources before service interventions.
- Provide technical support to customers and internal teams via phone and email.
- Prepare accurate and detailed service, time, expense, and customer reports.
- Manage travel arrangements and maintain professional customer relationships.
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