Technical Support Engineer
New
S
SpotMeB2B Event Platform
US (ET or CT), ET or CTFull-Time
Salary not disclosed
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Job Details
- Required Skills
- QATroubleshootingTechnical support
Requirements
- Proven ability to perform technical troubleshooting, including log analysis and browser console investigation.
- Logical reasoning and analytical skills to isolate root causes in complex, configurable systems.
- Ability to manage multiple real-time chats simultaneously without sacrificing accuracy.
- Strong verbal and written communication skills to convey technical concepts to non-technical stakeholders.
- Resilience and a proactive ownership mindset when dealing with critical live issues.
- Comfort working with networks, browser-based applications, and mobile devices.
- Hands-on experience in technical support, application support, implementation, QA, or event technology.
- Ability to work effectively in a 24/7 global support model.
- Curiosity and initiative to understand how integrated systems function together.
Responsibilities
- Manage high-volume real-time chats and tickets with a first response under 30 seconds.
- Investigate, reproduce, and resolve complex product issues, differentiating between bugs and configuration errors.
- Provide urgent, high-quality assistance for live, mission-critical events, including audio/video troubleshooting and integration support.
- Collaborate directly with Engineering to document issues and drive permanent fixes for recurring problems.
- Develop and improve documentation, support workflows, and internal tooling.
- Participate in a 24/7 follow-the-sun on-call rotation.
- Provide clear, empathetic communication to customers during high-pressure scenarios.
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