Senior Technical Support Engineer
F
FUJIFILM Healthcare Americas CorporationMedical Device Software
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Microsoft SQL ServerOracleNetworkingTechnical support
Requirements
- Bachelor’s Degree, Trade School Certification, or equivalent industry experience.
- At least one industry-specific technical certification (Microsoft, VMware, Cisco preferred).
- Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+).
- Proficiency in networking, SQL Server, and/or Oracle databases.
- Familiarity with clinical data transfer protocols and interfaces, specifically HL7 and DICOM.
- Understanding of current network technologies.
- Ability to work outside normal business hours, weekends, holidays, and participate in an on-call rotation.
- Availability for occasional (up to 10%) travel to customer sites.
- Maintain Security+ Certification or higher.
- Superior communication and interpersonal skills with professional phone etiquette.
- Strong organizational, multi-tasking, and independent decision-making skills.
Responsibilities
- Troubleshoot and resolve complex remote technical support issues for Synapse products.
- Manage and document cases thoroughly throughout the troubleshooting process.
- Facilitate incoming customer calls and communicate effectively with stakeholders.
- Collaborate with peers and cross-functional teams to address escalated technical issues.
- Monitor TAC phone system wall boards and maintain appropriate status.
- Follow TAC escalation processes to ensure timely resolution of complex issues.
- Ensure compliance with U.S. FDA medical device and ISO 13485 standards.
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