Technical Support Associate
New
S
SteerAutomotive Software
United States (Remote)Full-TimeMiddle
Salary50,000 - 60,000 USD
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceRESTful APIsCustomer SuccessSaaSHubSpotTroubleshootingTechnical supportCRM
Requirements
- 2+ years of experience in technical support, onboarding, implementation, or progressive customer service.
- Experience in a SaaS or digital tools environment.
- Experience troubleshooting, testing, and training customers across multiple products or features.
- Experience owning support targets such as ticket completion, response times, or resolution metrics.
- Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
- Experience using a CRM, preferably HubSpot or Salesforce.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks or threads simultaneously.
- Experience working directly with APIs (nice-to-have).
- Experience in the automotive industry or with auto repair shop management tools (nice-to-have).
- Experience working with VoIP or telephony systems (nice-to-have).
Responsibilities
- Own technical support for customers by acting as the primary point of contact.
- Resolve Level 1 support issues and manage creation and triage for Level 2+ tickets.
- Set up, transfer, and troubleshoot phone number ownership and data connection stability.
- Maintain up-to-date documentation on procedures and system solutions.
- Configure customer-facing templates and implement scheduling tools and CRM platforms.
- Troubleshoot technical issues and coordinate updates to live configurations.
- Provide internal feedback on user experience and system feature requests.
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