Technical Support Associate
New
S
SteerAutomotive Software
100% remote work environmentFull-TimeMiddle
Salary50,000 - 60,000 USD
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Job Details
- Experience
- 2+ years of experience
- Required Skills
- SalesforceCustomer SuccessSaaSHubSpotTroubleshootingTechnical supportCRM
Requirements
- 2+ years of experience in technical support, onboarding, implementation, or progressive customer service.
- Experience in a SaaS or digital tools environment.
- Experience troubleshooting, testing, and training customers across multiple products or features.
- Experience owning support targets such as ticket completion, response times, or resolution metrics.
- Experience configuring or managing a client-facing product or tool.
- Proficiency using a CRM, preferably HubSpot or Salesforce.
- Ability to explain solutions clearly and follow customer narratives.
- Proactive, resourceful, and ownership-driven approach.
Responsibilities
- Own technical support for customers, ensuring resolutions are quick and effective.
- Manage Level 1 support resolutions and handle Level 2+ ticket creation and internal triage.
- Setup, transfer, and troubleshoot phone number ownership and data connection stability.
- Maintain documentation on procedures and provide internal feedback on user experience.
- Configure customer-facing templates based on client business goals.
- Implement CRM and scheduling tools through integration, configuration, and training.
- Collaborate with cross-functional teams to ensure a seamless service experience.
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