Remote Support Services Coordinator
New
K
KenectSaaS, Communication Platform
Comfortable working independently in a remote environmentFull-TimeMiddle
Salary30 - 35 USD per hour
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Job Details
- Experience
- 1+ year of experience preferred
- Required Skills
- Time ManagementTroubleshootingData entryCRMCustomer support
Requirements
- 1+ year of experience in customer service, customer support, administrative support, coordination, or a related field preferred.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Comfortable working independently in a remote environment.
- Strong attention to detail and accuracy.
- Ability to manage multiple requests and priorities simultaneously.
- Comfortable navigating web-based applications and software.
- Ability to learn new systems and processes quickly.
- Professional and customer-focused communication style.
- Strong problem-solving and follow-through skills.
- Reliable internet connection and a suitable workspace for remote work.
Responsibilities
- Respond to customer inquiries professionally through email, phone, chat, and other approved communication channels.
- Coordinate incoming support requests and ensure they are handled within established response timelines.
- Assist customers with general account, product, and service-related questions.
- Identify customer concerns and determine the appropriate next steps or escalation path.
- Maintain accurate records of customer interactions, requests, and resolutions.
- Follow up on outstanding support requests to help ensure timely resolution.
- Assist customers with basic troubleshooting and navigation of online tools.
- Coordinate with Customer Success, Support, Sales, and other internal teams when necessary.
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