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Kenect

Kenect

Kenect is a messaging platform that connects businesses with consumers.

251-500 employees
Founded 2017
Messaging
Private Company
WebsiteLinkedInEmailFacebookShareTweet
MessagingInformation TechnologySoftware

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions1

Comfortable working independently in a remote environmentFull-TimeSaaS, Communication PlatformPosted
Remote Support Services Coordinator
  • Respond to customer inquiries professionally through email, phone, chat, and other approved communication channels.
  • Coordinate incoming support requests and ensure they are handled within established response timelines.
  • Assist customers with general account, product, and service-related questions.
  • Identify customer concerns and determine the appropriate next steps or escalation path.
  • Maintain accurate records of customer interactions, requests, and resolutions.
  • Follow up on outstanding support requests to help ensure timely resolution.
  • Assist customers with basic troubleshooting and navigation of online tools.
  • Coordinate with Customer Success, Support, Sales, and other internal teams when necessary.
Time ManagementTroubleshootingData entry+2 more

30 - 35 USD per hour

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About Kenect

Kenect pioneers business communication, helping over 10,000 dealerships across North America strengthen their customer relationships. You will build and refine an AI-powered platform that transforms how businesses attract, convert, and retain customers. This platform integrates two-way texting, review generation, instant video chat, and secure payment collection, all linked to existing business lines. Your work directly impacts how businesses manage their online presence and reputation, driving growth for thousands of clients.

How We Work

At Kenect, you join a supportive, collaborative environment where your contributions are valued. The company emphasizes ownership, adaptability, and teamwork, fostering an entrepreneurial spirit. You can thrive in remote, hybrid, or in-person settings, depending on your role. Decisions happen with trust and open communication, ensuring everyone feels like family.

Engineering at Kenect

You will engineer sophisticated solutions for an AI-powered communication platform. We utilize a modern tech stack including Next.js, Cloudflare Network Error Logging, and Amazon S3 to process and deliver millions of customer interactions. Our engineers tackle challenges in integrating with diverse DMS and CRM systems, ensuring seamless data flow and robust communication features. You will shape a scalable architecture that empowers businesses to connect instantly with their customers, driving innovation in messaging and reputation management.

Why Join Us

  • Shape a platform impacting over 10,000 dealerships nationwide.
  • Work in a supportive, collaborative culture that values family and teamwork.
  • Contribute to an innovative, AI-powered communication and reputation platform.
  • Enjoy opportunities for professional development and career growth.
  • Experience a flexible work environment with remote, hybrid, or in-person options.

Benefits & Perks

  • Health, dental, and vision insurance
  • Life and disability insurance
  • Paid time off
  • Paid parental leave
  • Professional development opportunities

Tech Stack

mobilecmswidgetsserverframework