Member Care Advisor, Spanish Bilingual
New
B
Better HealthHome Medical Supply
U.S. business hours, U.S. business hoursFull-Time
Salary22 - 25 USD per hour
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Job Details
- Languages
- Spanish fluency (spoken and written) — strongly required
- Required Skills
- CRMCustomer support
Requirements
- Proven customer support experience, ideally in a healthcare setting
- Spanish fluency (spoken and written) — strongly required
- Healthcare, DME, Medicare, or medical insurance background strongly preferred
- Familiarity with US healthcare system fundamentals, Medicare workflows, and insurance coverage rules
- Strong verbal and written communication skills
- Experience handling complex inquiries and issue resolution
- High attention to detail and accuracy
- Excellent organizational and multitasking abilities
- Self-starter who can problem-solve and prioritize in a fast-moving environment
- Genuine passion for helping people live their best lives
Responsibilities
- Serve as the first point of contact for patient inquiries, delivering a warm and empathetic experience on every interaction
- Process resupply orders, service requests, and support tickets accurately and efficiently
- Assist with billing-related questions, payment processing, and insurance coverage queries
- Resolve issues at first contact whenever possible; escalate complex cases appropriately
- Support patients through Medicare workflows and insurance-related processes
- Maintain detailed records within CRM and ticketing systems
- Identify cross-sell opportunities and route qualified leads to the sales team
- Be the voice of the customer internally, advocating for patient needs across product, billing, and operations
- Contribute to FAQ and knowledge content to improve the overall patient experience
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