Care Advocate
New
T
TailorCareHealth Tech
United States, Eastern, Central, or Mountain Time ZonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceGoogle WorkspaceActive listeningCRM
Requirements
- Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles.
- Strong written and verbal communication, persuasion, and active listening skills.
- Willingness to learn and apply motivational interviewing techniques.
- Ability to manage high call volumes while maintaining accuracy and empathy.
- Comfort working with productivity targets and quality metrics in a fast-paced environment.
- Ability to use performance data and feedback to drive self-improvement.
- High comfort level with technology, including contact center platforms, CRM systems, and Google Suite.
- Openness and adaptability to new technologies, including AI-enabled tools.
- Excellent organizational and prioritization skills with strong attention to detail.
- Ability and willingness to travel up to 10% for onsite meetings or events.
Responsibilities
- Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare’s services and support program enrollment.
- Build and maintain a working knowledge of TailorCare’s MSK program to explain care pathways and eligibility criteria clearly.
- Communicate value proposition empathetically, tailoring conversations to patient goals and health literacy.
- Develop and apply foundational motivational interviewing (MI) techniques to support patient-centered conversations.
- Document all patient interactions accurately and thoroughly within internal systems.
- Meet or exceed performance targets related to outreach volume, engagement, and call quality.
- Coordinate patient handoffs with internal care teams.
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