Referral Support Advocate
New
I
Included HealthHealthcare
United StatesContractEntry
Salary20.72 USD per hour
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Job Details
- Required Skills
- Problem SolvingGoogle WorkspaceData entryCRM
Requirements
- Strong verbal communication skills to interact with provider offices.
- Strong written communication skills for internal team updates.
- High attention to detail and data accuracy.
- Proficiency with Google Workspace and CRM systems.
- Ability to troubleshoot basic technical issues.
- Strong organizational skills and ability to manage active case dashboards.
- Demonstrated ability to adapt to process changes in fast-paced environments.
- Comfortable performing internet searches for provider research.
- Ability to ask questions and seek help proactively.
Responsibilities
- Manage Concierge Referrals by understanding member preferences and finding high-quality providers.
- Coordinate with the scheduling team to book appointments and support members through their healthcare journey.
- Balance velocity and quality performance targets while maintaining service level agreements.
- Perform accurate data collection from provider offices regarding availability, insurance, and medical focus.
- Collaborate with Records, Clinical, and Quality teams to facilitate seamless member care.
- Assist in collecting and forwarding medical records to new providers.
- Identify opportunities for continuous improvement to enhance member experience and operational efficiency.
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