Certified Pharmacy Technician - Data Support
New
A
AnewHealthPharmacy Care Management
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceData entry
Requirements
- High school diploma or GED.
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA).
- Current pharmacy technician registration with State Board of Pharmacy.
- Prior experience in a pharmacy setting.
- Must be 18+ years of age.
- Comfortable working in a phone-based environment.
- Proficiency in utilizing computer equipment and multiple pharmacy software programs.
- Thorough drug knowledge and understanding of pharmacy billing processes.
- Ability to work independently and maintain high confidentiality.
- Strong prioritization, organizational, and critical thinking skills.
- Clear written and verbal communication skills.
Responsibilities
- Provide exceptional customer service in a phone-based environment.
- Process high-volume prescription data with speed and accuracy.
- Utilize drug knowledge to receive prescription authorizations, clarifications, or transfers.
- Perform claim adjudication, auditing, billing, and eligibility checks.
- Work through case queues to problem solve patient care issues.
- Serve as a liaison between clinical pharmacists and medical professionals.
- Partner with staff to ensure new patients are successfully on-boarded.
- Maintain patient records with strong attention to detail and confidentiality.
- Place welcome and profile-update calls to patients.
- Serve as backup support for higher patient call volumes.
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