Payroll Support Specialist
New
J
JobgetherPayroll Software
Working remotely within the U.S.Full-TimeMiddle
Salary$50,000–$65,000 annually, depending on experience.
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Job Details
- Experience
- 3+ years
- Required Skills
- Customer serviceTroubleshooting
Requirements
- 3+ years of professional experience in payroll processing, payroll support, or a closely related function.
- Hands-on experience with SaaS-based payroll software such as ADP, Paycor, Paylocity, or comparable platforms.
- Strong understanding of payroll processes, procedures, and common payroll-related issues.
- Demonstrated customer service skills and a genuine interest in helping clients resolve problems effectively.
- Ability to manage multiple client payroll cycles and competing priorities while maintaining exceptional attention to detail.
- Strong troubleshooting, analytical, organizational, and problem-solving abilities.
- Excellent verbal and written communication skills, with the ability to explain payroll concepts clearly to both technical and non-technical users.
- Ability to work independently in a remote environment while collaborating effectively with colleagues and clients.
Responsibilities
- Manage a dedicated portfolio of client accounts and support their payroll processing needs from submission through completion.
- Engage with clients by phone and web to identify, troubleshoot, and resolve payroll-related challenges.
- Provide technical guidance and support on payroll processing procedures, workflows, and best practices.
- Manage the integration of client payroll submissions into the payroll software platform, ensuring information is processed accurately and efficiently.
- Serve as a primary point of contact for employer and employee questions related to payroll.
- Monitor multiple client payroll cycles simultaneously while maintaining accuracy, timeliness, and a high level of service.
- Investigate payroll discrepancies and determine appropriate solutions while keeping clients informed throughout the resolution process.
- Build trusted client relationships through responsive communication, proactive support, and a strong understanding of their payroll requirements.
- Maintain a high level of confidentiality and professionalism when handling payroll and employee information.
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