Referral Support Advocate (Temp)
New
J
JobgetherHealthcare
United StatesContract
Salary20.72 USD per hour
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Job Details
- Required Skills
- Customer serviceGoogle WorkspaceResearchCRM
Requirements
- Strong verbal communication skills, with the ability to clearly explain services to provider offices, verify availability, and understand scheduling requirements.
- Excellent written communication skills, particularly the ability to provide concise, accurate, and informative updates to internal teams.
- Strong attention to detail and demonstrated ability to collect, verify, and enter information accurately.
- Excellent organizational skills and the ability to manage multiple active cases while maintaining quality and timeliness.
- Adaptability and comfort working in fast-paced, evolving, and sometimes ambiguous environments.
- Confidence asking questions, seeking assistance when needed, and escalating issues appropriately.
- Strong problem-solving skills, sound judgment, and the ability to troubleshoot basic technical issues.
- Comfort conducting internet research and evaluating information from multiple sources.
- Proficiency with common office and productivity tools, including Google Workspace and CRM systems.
- Ability to learn proprietary software and new processes quickly.
- Ability to balance efficiency with a high level of customer care and service quality.
Responsibilities
- Manage concierge referral activities from start to finish, understanding each member’s preferences and identifying high-quality providers who meet their needs.
- Research provider options and accurately gather information including new-patient availability, insurance participation, conditions treated, scheduling requirements, and other relevant details.
- Present appropriate provider options to members and help guide them toward care that aligns with their needs and preferences.
- Partner with scheduling teams to arrange appointments on members’ behalf and ensure they remain supported throughout the process.
- Balance referral velocity, quality standards, and member satisfaction while consistently meeting or exceeding established service-level agreements.
- Work with Records teams to help members collect and transfer relevant medical records to new providers.
- Collaborate with Member Care, Clinical, Quality, Training, and other cross-functional teams to resolve issues and provide seamless member support.
- Maintain accurate case information, documentation, and data across relevant systems and dashboards.
- Develop effective organizational systems for managing multiple active cases and shifting priorities.
- Identify opportunities for continuous improvement by questioning existing processes and recommending solutions that enhance efficiency and the member experience.
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