- Conduct scheduled video informed consent calls with prospective Split program participants to guide them through egg freezing and donation journeys.
- Confirm members meet logistical requirements and obtain informed consent for egg retrieval and donation.
- Ensure members receive answers to program questions and follow up with relevant resources.
- Document updates and relevant information in member profiles.
- Support donor onboarding, including building and approving donor profiles for the intended parent platform.
- Assist with outreach to intended parents and monitor the inbound company line.
- Respond promptly to member and lead inquiries over email.
- Surface observations and insights to team members to optimize the application process and member experience.
Google WorkspaceCustomer support