Client Success & Process Coordinator
New
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Smart Apartment DataSoftware
Belgrade, Serbia. Bucharest, Romania. Bulgaria. Mexico City, Mexico City, Mexico. Argentina, Santiago del Estero Province, Argentina. Colombia, Nuevo Leon, Mexico. Open to candidates in Latin America or EuropeFull-Time
Salary2,500 - 3,500 USD per month
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Job Details
- Languages
- English
- Required Skills
- Project CoordinationCustomer SuccessProcess improvement
Requirements
- Experience coordinating people, processes, or projects across different teams.
- Proactive mindset with the ability to spot gaps and move initiatives forward independently.
- Strong analytical skills to identify potential issues or missing information.
- Methodical and organized approach to work with a focus on follow-through.
- Excellent written and spoken English.
- Stable career history with a genuine interest in client success and process coordination.
Responsibilities
- Direct the onboarding process for new customers including training, setup, and early check-ins.
- Run regular follow-ups to proactively address issues and prevent churn.
- Coordinate across sales, product, accounting, and leadership teams to resolve customer issues.
- Build and improve operational workflows for customer success.
- Follow through on all tasks to ensure issue resolution and consistency.
- Report on customer success metrics and identify areas needing improvement.
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