Operational Support Specialist
New
M
MultiplyMiiDigital Healthcare
Remote Philippines, AESTFull-TimeMiddle
SalaryP40,000 - P50,000 per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- At least 2 years of experience in customer support, admin support or a similar role.
- Required Skills
- Problem SolvingGoogle SheetsSlackCustomer support
Requirements
- At least 2 years of experience in customer support, admin support, or a similar role.
- Excellent written and verbal communication skills in English.
- Proven ability to manage patient queues efficiently.
- Strong problem-solving skills to diagnose and resolve operational issues.
- Ability to balance immediate issue resolution with long-term workflow improvements.
- Previous experience working with AU, US, or UK clients.
- Familiarity with Google Sheets, Slack, and Deputy.
- Ability to work according to defined KPIs and SLAs.
- Experience in the healthcare industry is highly regarded.
- Knowledge of conflict resolution and de-escalation techniques.
Responsibilities
- Provide reliable clinical operations support to practitioners, ensuring continuity of care.
- Respond to practitioner correspondence across tickets, email, and internal platforms within 24 hours.
- Manage patient rescheduling to maintain clinical flow and minimize disruption.
- Perform technical onboarding for new practitioners, including system setup and data entry.
- Assist with practitioner rostering and scheduling, ensuring updates are reflected accurately in systems like Deputy.
- Monitor and manage operational/clinical queues to ensure service delivery targets are met.
- Identify and escalate service risks, workflow bottlenecks, or backlogs to protect patient experience.
- Maintain accurate records and documentation while adhering to internal clinical workflows.
View Full Description & ApplyYou'll be redirected to the employer's site
