- Take ownership of customer issues reported and see problems through to resolution.
- Conduct product walkthroughs and provide resolutions to customers' queries.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Answer questions over email, phone calls, & live video calls.
- Find ways to go above & beyond to help customers.
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