Product Support Specialist
New
P
PriceLabsHospitality SaaS
Philippines, 4:30 a.m. PH time to 1:00 p.m. PH timeFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- Data AnalysisCommunication SkillsProblem SolvingSaaSTroubleshootingCustomer support
Requirements
- 1+ years of experience in a Customer support role within a SaaS product organisation
- Empathy and patience
- Curiosity and a problem-solving mindset
- Numerical Literacy and Data Fluency
- Ability to perform multi-step calculations and explain complex numerical concepts to non-technical users
- Solid verbal, written, presentation, and interpersonal communication skills
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution
- Conduct product walkthroughs and provide resolutions to customers' queries
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answer questions over email, phone calls, and live video calls
- Find ways to go above and beyond to help customers
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