Customer Support Specialist
New
K
KAMI WorkforceSaaS / Tech
Metro Manila, PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English communication skills.
- Experience
- At least 1 year of experience in a customer support or related role.
- Required Skills
- Microsoft ExcelSaaSAsanaTechnical supportCRMCustomer support
Requirements
- At least 1 year of experience in a customer support or related role.
- Excellent written and spoken English communication skills.
- Ability to write clear and concise documentation, FAQs, or help articles.
- Strong attention to detail and analytical problem-solving abilities.
- Basic to intermediate knowledge of Excel for data analysis and reporting.
- Experience with CRM systems, chat platforms, and ticketing tools.
- Familiarity with project management tools such as Trello or Asana.
- Empathetic, patient, and team-oriented communication style.
- Proactive, resourceful, and adaptable in fast-paced environments.
- Passion for delivering exceptional customer experiences.
- Prior experience in a SaaS or tech-based environment is a plus.
Responsibilities
- Lead the onboarding and implementation journey for new customers.
- Manage and resolve customer inquiries via tickets and live chat.
- Troubleshoot product or service-related issues to meet quality standards.
- Update and maintain the Knowledge Center to provide clear customer information.
- Collaborate with internal teams to share insights and suggest process improvements.
- Identify recurring issues to improve overall efficiency and user experience.
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