Customer Support Agent
New
5
5CACustomer Success
EMEAFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German (C1 minimum) and English (B2 minimum)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Advanced level of German (C1 minimum).
- Intermediate level of English (B2 minimum).
- Interest in e-commerce, consumer electronics, and customer satisfaction.
- Ability to work with new technologies and products.
- Fast learner with strong troubleshooting skills.
- Dedicated quiet workspace located within your residence.
- Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency <120ms.
- Minimum of 8 GB RAM.
- 64-bit version of Windows 11 (excluding S mode) or macOS 13 or newer.
- Intel Core i5-8300H or better/similar processor.
- Smartphone for 2FA running Android 10.0+ or iOS 16.0+.
Responsibilities
- Provide customer service for multinational consumer electronics and e-commerce companies.
- Communicate with customers via email, live chat, social media, and phone.
- Troubleshoot customer issues calmly and effectively.
- Participate in assisted training to develop support skills.
- Provide high-quality customer support for clients and their customers.
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