Customer Support & Sales Agent
New
F
Foxelli GroupE-commerce
Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa., 00:00-08:00 Lithuanian time zone; at least 5 hours during typical EET working hours.Full-Time
SalaryUp to €800 after taxes
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent or near-native spoken English
- Required Skills
- Active listeningCustomer support
Requirements
- Fluent or near-native spoken English.
- Proven background in phone-based customer support and/or upselling.
- Strong emotional intelligence.
- Ability to actively listen and build trust quickly.
- Comfortable working independently and managing a steady daily workload.
- Reliable computer.
- High-speed internet connection.
- Previous remote work experience is a plus.
Responsibilities
- Deliver friendly and solution-oriented support via phone, chat, and email.
- Conduct structured phone interviews with potential customers to assess needs and recommend products.
- Drive upsells by identifying value-aligned opportunities.
- Resolve customer issues with calmness, care, and follow-through.
- Record feedback and flag trends to help the team improve our services.
- Maintain a professional tone that reflects our brand values across all communication channels.
- Collaborate cross-functionally to ensure a smooth customer journey from start to finish.
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