Team Lead Customer Support
New
S
SupplaxCustomer Support
100% віддалена робота з будь-якої точки світу, 16:00 - 01:00 (за Київським часом)Full-TimeLead
SalaryСтабільний дохід в $: ставка (обговорюється) + бонуси за виконання KPI.
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Job Details
- Languages
- English (strong B2 or C1)
- Experience
- від 1 року досвіду управління командою
- Required Skills
- Team managementCustomer support
Requirements
- At least 1 year of experience managing a team of up to 5 people
- Professional experience in Customer Support, logistics, or related service industries
- Ability to work with KPIs, metrics, and performance indicators
- Experience in training and onboarding new employees
- Strong English language proficiency (strong B2 or C1 level)
- Proven track record of measurable professional achievements
- Ability to interpret data to identify operational problems and implement solutions
Responsibilities
- Plan and organize the work of the Customer Support team
- Monitor and analyze key team KPIs and metrics
- Conduct 1:1 meetings to provide constructive feedback and foster employee development
- Train new employees and create educational materials
- Analyze workflows to identify bottlenecks and propose improvements
- Evaluate script performance and initiate necessary updates
- Collaborate with other department heads, including Sales
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