Customer Support Coach
New
C
CloudbedsHospitality Software
Location: IndonesiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish and/or Portuguese
- Experience
- 1+ years of hospitality experience
- Required Skills
- Customer support
Requirements
- 1+ years of experience in hospitality roles such as Front Desk, Night Auditor, Revenue Manager, or General Manager.
- Native or fluent proficiency in English.
- Native or fluent proficiency in Spanish and/or Portuguese (preferred).
- Previous customer service experience is a plus.
- Excellent written and verbal communication skills.
- Strong problem-solving and emotional management skills.
- High level of learning agility.
- Skilled with computers and software systems.
- Reliable internet/wifi connection.
- Compatible graduation course or 2+ years of proven relevant experience.
Responsibilities
- Assist and support existing customers daily in the use of software in English and Spanish and/or Portuguese.
- Resolve customer complaints and questions via phone, email, chat, or other channels.
- Troubleshoot and conduct outbound calls for escalated issues as needed.
- Cultivate and maintain relationships to build client loyalty and promote increased software adoption.
- Gather customer feedback and requirements for future software releases.
- Contribute content to the database of support articles and create tutorials.
- Attend company-wide online training sessions.
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