Customer Support & Sales Agent
New
F
Foxelli GroupE-commerce
Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa., 00:00-08:00 Lithuanian time (EET)ContractMiddle
Salary800 EUR per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent or near-native spoken English
- Required Skills
- Active listeningCustomer support
Requirements
- Fluent or near-native spoken English.
- Proven background in phone-based customer support and/or upselling.
- Strong emotional intelligence and active listening skills.
- Ability to build trust quickly.
- Comfortable working independently and managing a steady daily workload.
- Reliable computer and high-speed internet connection.
- Previous remote work experience is a plus.
Responsibilities
- Deliver friendly and solution-oriented support via phone, chat, and email.
- Conduct structured phone interviews with potential customers to assess needs and recommend products.
- Drive upsells by identifying value-aligned opportunities.
- Resolve customer issues with calmness, care, and follow-through.
- Record feedback and flag trends to help the team improve services.
- Maintain a professional tone that reflects brand values across communication channels.
- Collaborate cross-functionally to ensure a smooth customer journey.
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