Customer Support Consultant
New
S
SupportYourAppCustomer Support
Rabat, Rabat-Salé-Kénitra, Morocco. Tunis, Tunis Governorate, Tunisia. Lima, Callao Region, Peru. São Paulo, State of São Paulo, Brazil. Tiranë, Tirana County, Albania, Saturday and Sunday: 10:00-18:00 (EDT)ContractJunior
Salary not disclosed
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Job Details
- Languages
- English (at least C1 level)
- Experience
- At least 1 year
- Required Skills
- Customer support
Requirements
- Excellent English communication skills (at least C1 level)
- Experience in customer support for at least 1 year
- Experience with help desk software
- Experience with remote support tools
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Responsibilities
- Handle customer inquiries via chat and email in a professional and courteous manner
- Resolve issues efficiently while providing accurate and detailed responses
- Maintain a strong focus on customer satisfaction and deliver an excellent support experience
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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