Customer Support Consultant
New
S
SupportYourAppCustomer Support
Rabat, Rabat-Salé-Kénitra, Morocco. Ghana. Nigeria. Rwanda. Madagascar, 9 AM-5 PM or 3 PM-11 PM (EDT time zone)ContractMiddle
SalaryCompensation in USD
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- Technical supportCustomer support
Requirements
- Excellent English communication skills
- At least 1 year of experience in customer support
- Experience with help desk software
- Experience with remote support tools
- Positive, proactive and responsible attitude
- Personal computer with at least 8GB of RAM
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
- Technical support experience is a plus
Responsibilities
- Handle customer inquiries via chat, email, and phone in a professional and courteous manner
- Assist customers with product selection and usage, including guidance on key product features and functions
- Troubleshoot technical issues, including calibration problems and Wi-Fi connectivity
- Resolve issues efficiently while providing accurate and detailed responses
- Maintain a strong focus on customer satisfaction and deliver an excellent support experience
- Maintain a deep understanding of client solutions and meet KPIs
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