eCom Operations Manager
New
J
JobgetherDTC health wellness
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of relevant operations management experience
- Required Skills
- Project CoordinationOperations ManagementProblem SolvingCross-functional collaborationProcess improvement
Requirements
- 3+ years of relevant operations management experience within a direct-to-consumer or eCommerce business.
- Proven experience creating, implementing, documenting, and continuously improving SOPs and operational systems.
- Strong organizational and project coordination skills, with the ability to manage multiple priorities and moving parts simultaneously.
- Experience working in fast-paced, high-growth environments where processes and priorities evolve quickly.
- Strong problem-solving abilities and a practical, solutions-oriented approach to operational challenges.
- High degree of autonomy and comfort working with limited supervision or hand-holding.
- Strong ownership mentality, with the ability to identify problems, take initiative, and drive solutions through execution.
- Excellent communication and cross-functional collaboration skills.
- Adaptability, attention to detail, and a continuous-improvement mindset.
- Experience supporting hiring and team growth initiatives is an advantage.
Responsibilities
- Own and continuously improve the company's day-to-day business operations, ensuring priorities, processes, and workflows run efficiently.
- Build, document, implement, and optimize SOPs, operational workflows, and internal systems that support scalable growth.
- Coordinate supply chain, logistics, and other critical eCommerce operational activities to maintain business continuity.
- Identify operational bottlenecks, inefficiencies, and gaps, then develop and implement practical solutions.
- Introduce greater organization, accountability, and structure across teams and operational processes.
- Coordinate cross-functional initiatives and keep projects, priorities, and deliverables moving forward.
- Support recruiting activities, including candidate coordination, interviewing, and team-growth initiatives.
- Continuously evaluate and evolve operational processes to ensure they remain effective as the business grows.
- Take ownership of operational challenges from identification through execution and resolution.
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