Renewal Specialist - SaaS Contracts
New
J
JobgetherSaaS
US-based remote positionFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Experience working in a high-volume, deadline-driven environment with multiple priorities and competing demands.
- Ability to communicate confidently with customers about contracts, compliance, pricing, renewals, and expansion opportunities.
- Exceptional attention to detail, particularly when reviewing contracts, pricing information, and customer paperwork.
- Experience using Salesforce or another CRM platform to manage customer and commercial activity.
- Strong organizational and follow-through skills, with the ability to proactively manage upcoming deadlines and renewal milestones.
- Sound judgment and problem-solving ability when dealing with non-routine customer or contract situations.
- Strong written and verbal communication skills, with a customer-focused and professional approach.
- Ability to collaborate effectively with Sales, Customer Success, Accounting, and other internal stakeholders.
- Willingness to work occasional non-standard or additional hours when supporting global customers during periods of high renewal volume.
- Curiosity about modern software development, SaaS products, and the technologies behind software supply chains.
- A proactive, reliable, and accountable mindset with a strong commitment to customer satisfaction.
Responsibilities
- Proactively manage a portfolio of software subscription renewals, ensuring contracts are completed accurately and on time.
- Partner with Sales, Customer Success, and Accounting to coordinate renewals, expansions, quotes, and related documentation.
- Review customer renewal information, product usage, subscription history, and contract terms to determine appropriate renewal options.
- Engage customers well ahead of expiration dates to understand their needs, address potential risks, and support successful renewal execution.
- Educate customers on relevant subscription options based on their current usage, business priorities, and future product requirements.
- Discuss contract compliance, pricing, renewal terms, and potential expansions with customers in a clear and professional manner.
- Coordinate preparation, execution, and processing of renewal quotes and ordering documents.
- Identify and resolve non-standard or complex renewal situations using sound judgment while protecting customer relationships.
- Maintain accurate CRM records and ensure renewal activity and documentation remain up to date.
- Contribute to customer success by helping customers achieve value from their subscriptions.
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