Renewals Specialist Lead
New
C
ComputacenterIT Services
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in contract renewals, account management, customer success, or IT services, with at least one year in a team lead role
- Required Skills
- CiscoData AnalysisSAPChange ManagementCustomer SuccessAccount Management
Requirements
- 5+ years of experience in contract renewals, account management, customer success, or IT services.
- At least one year in a team lead role with experience in strategy development and process optimization.
- Bachelor’s degree in Business, Information Technology, or equivalent experience.
- Proficiency in SAP, MS Office, and MS Teams.
- Demonstrated expertise in Cisco service offerings and renewal programs.
- Strong strategic thinking, business planning, and change management skills.
- Experience managing customer relationships and identifying renewal risks.
- Proven ability to lead high-performing teams through continuous improvement.
- Excellent written and verbal communication skills.
- Strong analytical skills with experience tracking renewal metrics and KPIs.
Responsibilities
- Lead, coach, and support a team of Cisco Renewals Specialists to foster a high-performance culture.
- Manage the end-to-end lifecycle of Cisco service contract renewals to maximize retention and forecast accuracy.
- Develop and evolve renewal business strategies, operating models, and execution disciplines.
- Build and maintain strong customer relationships by providing expert guidance on renewal options and business value.
- Coordinate with Sales, Partner Alliance, Finance, and CX teams to align renewal goals and customer outcomes.
- Track and analyze renewal metrics, KPIs, and risk indicators to provide performance insights to leadership.
- Oversee data integrity in Salesforce CRM and ensure compliance with internal governance and Cisco pricing standards.
- Identify trends and lead process improvement initiatives to enhance team productivity and scalability.
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